You found a TMI overcharge. Here is how to get it back.
Finding a problem is the easy part. How you raise it decides whether you get the money back or start a fight. The approach that works is calm and documented, not confrontational.
Lead with the clause, not the accusation
Managers respond to specifics. Instead of saying the bill is too high, point to the exact line, the exact lease clause it breaks, and the exact dollar amount. A message that reads “the pool includes a roof replacement, which section 7.2 excludes as a capital cost, for $8,400 of my share” is hard to wave off. A message that reads “this seems high” is easy to ignore.
What to put in the request
Keep it to one page. For each item, give the line as it appears on the statement, the clause number, one sentence on why it does not belong, and the amount. Total it at the bottom. Ask for a corrected statement and the backup for anything you could not verify. Attach the statement page you are referring to.
Mind the window
Two clocks matter. Your lease usually sets an objection window, often a set number of days after you receive the reconciliation, so do not sit on it. Separately, Ontario’s general limitation period gives you about two years from discovering an overpayment to pursue it. Raise the issue in writing early to protect both.
Use your audit right
Many commercial leases let you inspect or audit the reconciliation. If the manager will not explain a line, that clause is your lever. You do not have to accept a number you cannot see the basis for.
The free check does this drafting for you. Upload your lease and statement, and it produces the findings plus a dated request letter, each item cited to your clause, ready to send: check your bill free. Review it with your accountant or a commercial-lease lawyer before sending.
Upload your lease and statement. The free check flags every charge that does not reconcile, each tied to your exact lease clause.
Check my TMI, free →TMI Proof checks your lease and statement; it is not a law firm and nothing here is legal or tax advice. Figures and rules are general, and your lease and Ontario law govern. Confirm each finding with your accountant or a commercial-lease lawyer before acting.